Refund Policy

Return
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn, undamaged, unaltered and in the same condition that you received it in the original packaging.

We will not pay for return shipping nor refund the original shipping charge of the item(s).

Sales
Items that was purchased on a sales cannot be returned.for exchange, credit or refund. In the event that a purchase does not meet your expectation, please mail the merchandise to our online returns address at 12 Hampton Drive, Lowell, Massachusetts, US 10854 for a refund to the original form of payment for the purchase.
Please do send returns to manufacturer .

Please allow to 7 business days for a refund to reflect on your account.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop.omenka@gmail.com.


Exchanges
We only replace items if they are defective or damaged. Exchanges have no extra charge. If you need to exchange it for the same item, send us an email at shop.omenka@gmail.com and send your item to: 12 Hampton Ave Lowell Massachusetts US 01854.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 12 Hampton Ave Lowell Massachusetts US 01854

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service such as USPS, UPS or FedEX. We don’t guarantee that we will receive your returned item.