FAQ

ABOUT US

Who are we?

OMENKA is a fast rising online clothing store and brand. With zeal, it brings awareness to the beauty and passion embedded in African designs and prints and combines it with western culture and style. Omenka provides a modern take on mixed culture clothing for our generation. We have been featured in top lifestyle magazines such as Vogue, Vanity Fair, and GQ. Learn more

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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Social Media

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SHIPPING

What are your shipping rates?

We use USPS, UPS, and DHL as our shipping providers and shipping rates will be determined at checkout depending on the shipping option you select. Learn More

When is my order fulfilled? 

All orders will be fulfilled within 24 hours upon payment confirmation. 

How long does it take to receive my package?

Typically orders will arrive at your shipping address within 3 to 21 business days, depending on the location of your country. Learn More

Help! I have not received my package. 

If you do not receive your package within the estimated delivery time, please drop us an e-mail at shop.omenka@gmail.com and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

 

ORDER AND REFUND

What if I am unsatisfied with my order?

We offer 100% refund back guarantee if you find any defects, sizing error, or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.

I would like to return my purchase!

If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. 

Typically, it takes about 5-20 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

If you have any further queries, please do not hesitate to drop us an e-mail at shop.omenka@gmail.com. We are happy to help!

How long does it take to receive my refund?

Typically, it will take about 5 - 20 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

 

PAYMENT INFORMATION

Is it safe to use my credit/debit card on your site?

Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Stripe, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

What forms of payment do you accept?

Currently, we accept PayPal and Credit/Debit card payment through Stripe for all orders. 

I have a query or issue with my purchase.

Please use our live chat feature for fastest response. Otherwise, you can send us an email at shop.omenka@gmail.com and we will respond to you within 24 hours. 

Thank you for shopping with us!